Case Study

Salesforce Health Cloud as a Patient Portal

Industry: Healthcare | Patient Experience | Digital Front Door

The Challenge

A federally qualified health center needed a patient portal that went beyond appointment booking to support care plan visibility, document access, and secure messaging.

Our Approach

Scopewell configured Salesforce Health Cloud’s Experience Cloud portal with integrations to Meditech, offering patients access to clinical summaries, forms, and lab results.

Key Results

45% increase in digital check-in rates

2x growth in portal engagement within 3 months

Fewer calls to support due to self-service capabilities

Ongoing Support 

We assist in expanding features, including secure chat and language localization.

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