Case Study

ServiceNow SPM Implementation for a Hospital

Industry: Healthcare | Strategic Planning | Project Governance

The Challenge

Executives lacked visibility into major initiatives, timelines, and resource conflicts across IT and operations.

Our Approach

Scopewell implemented ServiceNow’s Strategic Portfolio Management (SPM), including demand intake, prioritization scoring, and project portfolio dashboards.

Key Results

Standardized project intake process

Real-time portfolio visibility for execs

Better alignment of IT projects with clinical goals

Ongoing Support 

We continue managing new workflows as capital planning evolves.

Interested in building a resilient IT foundation?

Let’s Talk →